The owner of the online store loovinterjoor.eu (hereinafter WebShop) is Loov Interior OÜ (registry code 14721105), located in Võrumaa, Võru city, Käbi street 6, 65603.
Validity of sales contract, item and price information.
The terms of sale apply to the purchase of goods from the Online Store. The prices of the products sold in the online store are indicated next to the products.
The price is accompanied by a fee for the delivery of the goods. The delivery fee depends on the location of the buyer and the manner of delivery. The delivery fee is displayed to the buyer when placing an order.
Information about the goods is provided in the Online Store right next to the goods.
Place an order
To order the goods, you need to add the desired products to the shopping cart. In order to place an order, you must fill in the required data fields and choose the appropriate method of delivery of products. The amount of the fee will then be displayed on the screen, which can be paid via a bank link or other payment solution. The agreement will enter into force as of the receipt of the amount due to the current account of the Online Store.
If the ordered goods cannot be delivered due to the end of the goods or for any other reason, the buyer will be notified as soon as possible and the money paid (including the cost of delivery of the goods) will be returned immediately, but not later than within 14 days of the notification being sent.
Goods are shipped to the following countries: Estonia, Latvia and Finland.
The shipping costs of the goods are borne by the buyer and the corresponding price information is displayed in the shipping method.
Shipments within Estonia generally reach the destination designated by the buyer within 3-7 working days from the entry into force of the sales contract. Outside Estonia, delivery takes place within a calendar day.
In exceptional cases, the goods can be delivered within 45 calendar days.
Right of withdrawal
After receiving the order, the buyer has the right to withdraw from the contract concluded in the online store within 14 days [depending on the products, the buyer may not have the right to withdraw, the respective products and services must be listed in this case and must comply with the conditions listed in subsection 53 (4) of the Law of Obligations Act]. The right of withdrawal does not apply if the buyer is a legal entity. In order to exercise the 14-day right of return, the ordered goods may not be used in any other way than is necessary to ascertain the nature, characteristics and functioning of the goods in the manner permitted for testing the goods in a physical store. If the goods have been used for purposes other than necessary to ascertain the nature, characteristics and functioning of the goods or have signs of use or wear, the Online Store has the right to lower the refundable fee in accordance with the decrease in the value of the goods. In order to return the goods, an application for withdrawal from the purchase of the goods must be submitted, the form of which can be found here: withdrawal application and send it to the e-mail address no later than 14 days from the receipt of the goods. The purchaser shall bear the cost of returning the goods, unless the reason for the return lies in the fact that the item to be returned does not comply with the order (e.g. a wrong or defective item). The Buyer must return the goods within 14 days after submitting the application or provide proof that they have delivered the goods to the carrier within the aforementioned period. Upon receipt of the returned goods, the online store shall immediately, but not later than 14 days after receipt of the withdrawal application, return to the buyer all the fees received from the buyer on the basis of the contract. The online store may refuse to make refunds until the item in the contract has been recovered or until the buyer has provided evidence that they have returned the item, whichever comes first. If the buyer has expressly chosen a different method of delivery from the cheapest standard delivery method offered by the Online Store, the Online Store does not have to refund to the consumer a cost that exceeds the cost related to the usual delivery method. The online store has the right to withdraw from the sales transaction and demand the goods back from the buyer if the price of the goods in the online store is marked significantly below the market price of the goods due to an error.
Right to submit a complaint
The online store is responsible for the non-conformity or defect of the goods sold to the buyer, which already existed at the time of delivery of the thing and which occurs within two years from the delivery of the goods to the buyer. Within the first six months of the delivery of the thing to the buyer, it is presumed that the defect existed already at the time of delivery of the thing. It is the responsibility of the Online Store to rebut the relevant presumption. The Buyer has the right to contact the online store within two months of the occurrence of a defect by sending an e-mail to the address firstname.lastname@example.org. The online store is not responsible for defects that have occurred after the goods have been handed over to the buyer. If the goods purchased from the Online Store have defects for which the Online Store is responsible, the Online Store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the Online Store will refund to the buyer all the fees that resulted from the sales contract. The online store will respond to the consumer's complaint in writing or in a format that can be reproduced in writing within 15 days.
Direct marketing and processing of personal data
The online store uses the personal data entered by the buyer (including name, phone number, address, e-mail address, bank details) only for processing the order and sending the goods to the buyer. The online store transfers personal data to companies providing transport services in order to deliver goods. The online store sends newsletters and offers to the buyer's e-mail address only if the buyer has expressed a wish to do so by entering the e-mail address on the website and has indicated their wish to receive direct mail notifications. The Buyer can at any time opt out of offers and newsletters sent to e-mail by notifying us by e-mail or following the instructions in the e-mail containing the offers. Dispute resolution If the buyer has any complaints about the Online Store, they must be sent by e-mail to email@example.com. If the buyer and the Online Store are unable to resolve the dispute by agreement, the buyer can turn to the Consumer Disputes Committee. The terms and conditions of the proceedings can be viewed and the application can be submitted here. The consumer disputes committee has the competence to resolve disputes arising from the contract concluded between the buyer and the Online Store. The review of the buyer's complaint by the Commission is free of charge. The buyer can turn to the European Union consumer dispute resolution platform.